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Refund Policy for Rina Crystal Design
1. Custom-Made, No Change-of-Mind Returns
All bracelets are designed and handcrafted specifically for each order. Due to the custom and handmade nature of our products, we do not accept returns or exchanges for change of mind (e.g., “I don’t like it”, “it doesn’t fit”, “the color looks different”).
2. Damaged or Faulty Items
If your bracelet arrives damaged or with a defect, please contact us within 48 hours of delivery with:
- Your order number
- Clear photos showing the issue
We will review and either:
- Issue a full refund, or
- Send a free replacement
You will not be required to return the damaged item.
3. Lost or Stolen Packages
Once a package is marked “delivered” by the carrier, we are not responsible for lost or stolen items. Please ensure your shipping address is correct and secure.
4. Customs & Duties
International orders may be subject to customs fees or import duties. These charges are the responsibility of the buyer and are non-refundable.
5. Contact
For any return or refund questions, contact us at : rina@rinacrystal.com